Shipping policy
NZ Delivery
To ensure you always pay a fair price for delivery you will be presented with exact shipping rates in the checkout, based upon the items you order and your delivery address. All packages are sent out of Auckland, New Zealand.
Please allow up to 7 working days for your package to arrive before contacting us. Although we strive to have them arrive in 1-3 working days with rural, public holidays, weekends, or unforeseen circumstances, this can take longer, depending on the shipping option, location and payment option you chose. We strive to complete all orders received as soon as possible.
Once the courier has picked up your order from The Eco Table, you’ll be emailed a tracking number so that you can follow the journey of your parcel. All parcels are set to ‘Authority to Leave’ which means if you’re not home at the time of delivery the courier will leave your parcel in a safe place on your property where possible. They do not require a signature. Please specify at checkout if you would like it left in a particular place on your property. We use Castle Parcels for the majority of New Zealand courier deliveries.
Shipping Rates & Collection Options
- Auckland Metro - $7
- Outer Auckland - $10
- Waiheke Island - $35
- Rest of New Zealand - $15
- Rural New Zealand Shipping - 18
- We offer FREE New Zealand Shipping on all orders $150+
We also offer click and collect from our Auckland store: Parnell Quarter, 69D St Georges Bay Road, Parnell, Auckland,1052. We are closed Weekends and Public Holidays. We try to have all orders ready within 4 hours within our normal shop hours. Monday-Friday: 10am-4.30pm.
sales@theecotable.co.nz | +64 (0) 9 377 8925
P.O. Boxes
We are currently unable to ship to P.O. Boxes. If a P.O. Box address is given by mistake we will contact you and this may cause a delay with the delivery of your package.
International Delivery:
If you live outside of New Zealand, please email sales@theecotable.co.nz with your destination (city, postcode and country) and the items you wish to purchase and we will provide you with a shipping cost, if possible. Any taxes, duty or other fees incurred on arrival will be the responsibility of the customer. Please Note: the quoted shipping cost will not include any extra costs that may occur within your receiving country.